x77com Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is published by x77com ("the Company", "we", "us", "our"), the operator of the online gaming and sports betting platform at x77com.com ("the Platform"). It describes how x77com collects, uses, stores, discloses, and protects the personal information of individuals ("you", "your", "the Player") who access or use the Platform.

By registering an account on x77com, making a deposit, or otherwise using the Platform, you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.

This Policy should be read alongside the x77com Terms & Conditions, which govern the overall relationship between you and x77com.

2 Data We Collect

x77com collects personal data through various interactions you have with the Platform. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name
• Date of birth (for age verification purposes)
• Pakistani CNIC number or passport number (where provided for KYC)
• Residential address (including city — e.g. Karachi, Lahore, Islamabad, Faisalabad)
• Email address and mobile phone number
• Username and encrypted password

2.2 Financial & Transaction Data

• Deposit and withdrawal amounts and history
• Payment method identifiers (e.g. JazzCash account reference, EasyPaisa wallet ID, bank account details for HBL, UBL, Meezan Bank)
• Transaction timestamps and reference numbers
• Bonus and promotional credit records

2.3 Gaming & Betting Activity Data

• Bet history, game session logs, and wagering records
• Win/loss outcomes and account balance movements
• Responsible gaming settings you configure (deposit limits, session limits, self-exclusion status)

2.4 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session duration, pages visited, and click-path data
• Cookie identifiers and similar tracking data (see Section 6)

2.5 Communications Data

• Records of live chat, email, and support ticket interactions with x77com
• Survey responses and feedback you voluntarily submit
• Marketing communication preferences

3 How We Use Your Data

x77com uses your personal data for the following purposes:

4 Legal Basis for Processing

x77com processes your personal data under one or more of the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the x77com Terms & Conditions, including account operation, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws, regulations, and the requirements of our international gaming licence, including KYC and anti-money laundering obligations.
• Legitimate Interests: Processing necessary for x77com's legitimate business interests, including fraud prevention, security monitoring, and platform improvement, where these interests are not overridden by your privacy rights.
• Consent: Where you have given explicit consent — particularly in relation to optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Disclosure

5.1 Third Parties We Share Data With

x77com does not sell your personal data. We may share your data with the following categories of trusted third parties, strictly for the purposes described in this Policy:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, Visa, and Mastercard, to process deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification services used to authenticate your identity and confirm you are 21 or older.
• Game Software Providers: Licensed game studios and platform providers whose games are accessible via x77com, who may receive anonymised session data for technical purposes.
• Cloud Infrastructure Providers: Secure cloud hosting partners who store Platform data under strict data processing agreements.
• Regulatory & Licensing Authorities: Our international gaming licence authority, to whom we may be required to submit compliance reports and player data audits.
• Law Enforcement: Where required by law, court order, or to prevent or investigate fraud and criminal activity.

5.2 No Sale of Personal Data

x77com does not sell, rent, or trade your personal information to advertising networks, data brokers, or any other commercial third party for marketing purposes. Any data sharing with third parties is governed by data processing agreements that require those parties to handle your data securely and in accordance with applicable data protection standards.

6 Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. x77com uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform effectively and provide you with a personalised experience.

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens that keep you logged in to your x77com account and security cookies that prevent cross-site request forgery.
• Functional Cookies: Remember your preferences such as language settings, game lobby layout, and responsible gaming configurations.
• Analytics Cookies: Collect anonymised data about how players interact with the Platform — such as which games are most popular and how long sessions last — so we can improve the x77com experience.

6.3 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your x77com account and using core Platform features. For guidance on managing cookies in popular browsers, refer to your browser's help documentation.

7 Data Retention

x77com retains personal data for as long as necessary to fulfil the purposes set out in this Policy, and in accordance with the requirements of our international gaming licence. The general retention periods we apply are:

• Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years after account closure, as required for regulatory and audit purposes.
• Transaction and financial records: Retained for a minimum of five (5) years following the date of the transaction, in compliance with anti-money laundering obligations.
• Customer support records: Retained for three (3) years from the date of the interaction, to support dispute resolution and quality assurance.
• Marketing preferences and communication logs: Retained until you withdraw consent, plus a reasonable period thereafter for compliance record-keeping.
• Technical and device data: Typically retained for thirteen (13) months in anonymised or aggregated form for analytics purposes.

Upon expiry of the applicable retention period, x77com will securely delete or anonymise your personal data unless a longer retention period is required by law.

8 Data Security

x77com takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure, including:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the x77com Platform
• Encrypted storage of sensitive data including passwords (hashed with modern cryptographic algorithms) and payment identifiers
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security audits, penetration testing, and vulnerability assessments
• Two-factor authentication options for player accounts
• Automated fraud detection systems monitoring for unusual account activity

9 Your Rights

As an x77com player, you have the following rights in respect of your personal data:

• Right of Access: You may request a copy of the personal data x77com holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held by x77com.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that x77com restrict processing of your data in certain circumstances — for example, while a dispute regarding data accuracy is resolved.
• Right to Object: You may object to processing of your personal data based on legitimate interests, including profiling for responsible gaming monitoring purposes.
• Right to Withdraw Consent: Where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting prior lawful processing.

To exercise any of the above rights, contact the x77com Data Privacy team at [email protected]. We will respond to all valid requests within thirty (30) calendar days. In some cases, we may need to verify your identity before processing a data rights request.

10 Children & Minors

The x77com Platform is strictly restricted to individuals aged 21 years or older. x77com does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, void all balances, and delete the personal data in question.

11 International Data Transfers

x77com operates under an international gaming licence and may transfer your personal data to servers and service providers located outside Pakistan. Where such transfers occur, x77com takes appropriate steps to ensure your data receives an equivalent level of protection to that described in this Policy, including by entering into data processing agreements with third-party service providers that impose equivalent data protection obligations.

By using the x77com Platform and accepting this Policy, you consent to the transfer of your personal data to jurisdictions outside Pakistan where necessary for the operation of the Platform and fulfilment of our services.

12 Changes to This Privacy Policy

x77com reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify you via email or an in-platform notification before the revised Policy takes effect. The effective date at the top of this document will always reflect the date of the most recent revision.

Your continued use of the x77com Platform following notification of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically. The current version is always available at x77com.com/privacy-policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way x77com handles your personal data, please contact our support team through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week directly within the x77com Platform
• Response Time: Data privacy requests are handled within 30 calendar days of receipt